◘ Client Commercial
◘ Industry Manufacturing
◘ Goal Reduce New Product Configuration Creation Lead time from 2 weeks to 48 hours
◘ Challenges Based on the number of interchangeable parts there was a significantly large number of configuration options to choose from. Consequently, the number of associated DCOs and SOPs affected paralleled the number of configurations as well as the associated affects to the warehouse and machine shop operations.
◘ Solution: We created a process to streamline the creation of a new product configuration and the associated affects it had on internal and external process customers.
◘ Key Benefits
◘ An 80% reduction in product lead-time
◘ Customers were able to order their chosen configurations and receive normal product development lead times without the extra delays caused by the creation of a new product configuration
◘ Streamlined processes
◘ Customer satisfaction